This is a quote another manager said to me the other day before I got this email; “Every supplier I’ve worked with has resulted in some problematic issue or there is a frustrating aspect to their business! [Long pause] Oh, except for Xact. Their amazing! Every interaction I’ve had with them is great! They really are amazing”
If you want to quote me, I would say the following. “I have over 200 supplier contacts in my contact list. Without exaggeration, Xact is the only company in that list that I recommend without hesitation and with no disclaimer. In the wire EDM business they are without rival. In customer service, quality, and on-time delivery, they are as good as anyone can be.”
You guys are awesome!
Principal R&D Engineer - Ceterix Orthopaedics
Xact Wire EDM was founded in 1984 by Jeff Gubbins and John Dora. Prior to starting Xact, the two owners worked together for five years and held common beliefs about how to properly treat employees and customers. They also believed that to succeed, they needed to listen very closely to their customers, constantly hire and train good people, frequently acquire new advanced technology, always strive to improve, and be willing to quickly move into new application areas. From the very beginning, Xact was dedicated to providing the very best wire EDM service to customers in all industries. Xact is still keenly focused on wire EDM and continues to function as an extension of their customers own capabilities.
Xact started in 1984 with one wire EDM machine in a small rental space. With little financial resources to support them in the beginning, those first years were challenging, but also interesting and exciting. Most customers were local stamping die and mold makers. Xact grew rapidly and added an additional wire EDM machine about every six months. In 1986, Xact acquired a machine and the software for 4-axis (independent U-V) cutting and automatic wire threading.
In 1989 Xact constructed a temperature controlled 10,000 square foot facility designed specifically for wire EDM. In 1994, Xact opened a fully equipped branch location in Cary, Illinois to provide better service to Chicago area customers. Additional growth required the addition of 5,000 square feet in Wisconsin in 2005 and the addition of several machines with the latest linear motor technology.
Since Xact’s founding, outstanding quality systems have been in place. Due to its far-reaching geographic expansion and new markets, Xact pursued and received ISO 9001:2000 certification in 2007. Xact has always heavily invested in support equipment for its wire machines. Xact has multiple programming stations, high-speed small hole machines, video inspection systems, coordinate measuring machines, and part marking machines (pin stamping and laser).
Xact has grown into a company with the resources and experience to handle the most demanding requirements in all industries. Many dedicated employees have been with Xact for many years. They have learned a great deal by listening closely to customers and by being focused on one field – wire EDM.